Satine Factory: “With the preliminary study for the CIEGE certification, we have managed to improve our internal processes.”
Satine Factory specializes in the custom manufacturing of high-end decorative products.
Liliana Dosdá Hernández, the marketing manager at Satine Factory, answered the following questions:
What does your company do?
Satine, headquartered in Burriana, specializes in the custom manufacturing of high-end decorative products for both interiors and exteriors. In our production process, we use resins, additives, and cement derivatives to create unique finishes with natural textures and high quality.
What motivated you to apply for the CIEGE certificate for excellent management?
Applying for the CIEGE certificate for excellent management aims to confirm that we continue operating under a standard of work that acknowledges and validates our strong business management, which has been recognized in the past. Additionally, having the CIEGE certification sets us apart from other companies in the sector.
What advantages does obtaining the CIEGE certificate offer?
We are constantly evolving, adapting to current trends, and innovating in our products to achieve the highest quality and customer satisfaction. We also prioritize international business development, and obtaining the CIEGE certificate is another reason for both suppliers and clients to choose us.
What part of the certification process did you find most interesting?
The most interesting part of the process was the focus on continuous improvement and striving for excellence in business management. The evaluation process and the implementation of actions to meet certification standards were challenging but rewarding, as they demonstrated our commitment to excellence and ongoing growth.
What improvements have you been able to implement in your company thanks to the CIEGE certification?
After obtaining the certificate for the fifth time, we have experienced improvements in our internal processes, focusing on product quality and customer satisfaction. This has encouraged the formation of effective work teams and promoted a culture of continuous improvement within the company.
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